“ Additionally , instead of purchasing new hardware every fourth dimension an updated model is produced , WHOOP members receive the next - propagation gimmick for barren after having been a member for six month or more , ” the company said in a 2024blog postthat was hot as of March 28 this yr ( viaThe Verge ) .
However , now the Whoop 5.0 has arrived , the company has updated its upgrade policy and it ’s not sitting well with those members who ’d signed up believing that as long as they retained their subscription , they ’d always have access to the newest computer software featuresandmost advanced hardware .
As of May 8 the company isadvertisinga one - fourth dimension upgrade fee of $ 49 or $ 79 reckon on whether you choose theWhoop 5 or Whoop MG . That can be forgo by users gallop their memberships by another 12 months at the same price fresh indorser pay .
So there ’s not really much benefit for being a truehearted endorser and , if you ’re not certain you want to keep using Whoop for another class , you ’ll be paying a fee Whoop tell for hardware you think you would n’t have to bear .
If you grease one’s palms a Whoop super - recently and are now bummed you have to fork out to upgrade fromWhoop quarto a Whoop 5 , the society will relinquish the fee if you joined within 30 days .
As the report from The Verge steer out , multitude are upset about Whoop renege on on its policy , with some now count alternate hardware .
“ One of the main reasons I chose a Whoop over an Apple Watch was due to the barren ironware upgrades , ” writes one of many miffed contributor to theWhoop subreddit . “ Conveniently my 12 calendar month subscription is up around the same fourth dimension the Apple Watch is publish . The toll is n’t the way out , it ’s them changing what was promised . ”
rely Reviewshas contacted the company ’s top plaque immediately for a comment .
UPDATE : A Whoop spokesperson issued a statement to Trusted Reviews saying :
“ The information referenced was pertaining to a former launching , and is an error of fact . Like any society , we from prison term to time update our commercial policy . “
“ With the launching of the WHOOP 5.0 , we ’ve worked to make WHOOP more approachable to more citizenry and are now offering three tiers of rank , including our lowest price dot ever with WHOOP One at $ 199 . The WHOOP 4.0 will also continue to be supported , with member receiving new features available on our Peak membership . “
We are not sure how cite information that was live less than six week ago , when the company knew a new coevals was imminent could be characterised as an “ wrongdoing of fact ” .
Opinion
Users have every rightfield to be miff about this change . As petty as 14 month ago the company was telling anyone who got a Whoop 4 and maintained a rank , they would get an upgrade when the time come .
That ’s the thought of the subscription model is n’t it ? You keep paying and you get the raw stuff.t .
Whoop wants its cake and to eat it too . I ’m not surprised the firm al-Qa’ida is kicking off and jeopardise to leave the platform solely .
