A UK consumer champion has phone on Nintendo to issue ‘ no quibble ’ Joy - Con replacements for Switch gamers , who ’ve scramble with thelong - stand impetus issuethat has plagued the accountant .
Which ? say problems are n’t down to wear on the controllers , but a mechanically skillful defect within the invention , causing the Switch to register an input when gamers have n’t motivate the parallel joystick .
“ Which ? has science lab depth psychology grounds that Nintendo Switch controller drift job are likely due to a mechanical fault , show to aim flaws . We ’re calling for the games console table giant to get a grip on the issue , ” the consumer star say .
Nintendo has n’t always been upcoming in offering substitution for control suffer from the issuance , and has or else urge gamers to touch Nintendo Support for free repairs . Which ? state the company should go further in offering full permutation without user birth to go through the time - consuming rigamarole of the haunt process .
“ Nintendo must get a clutches on the problem and provide free fixing , recompense , refunds or switch to any consumers who have been impacted by this upshot since the launching of the console , ” said Which ? director of policy and protagonism Rocio Concha ( viaVGC ) .
The publishing has called on Nintendo to commission a full and independent investigation into the issue , and offer the refunds and replacements to gamers , even if their warranties have expire . It says if gamers can prove they purchased replacements because of Joy - Con purport , they should be even out too . Of course , none of this is tie and Nintendo is not obliged to follow the testimonial . Indeed , they probably wo n’t .
In a statement in response to the Which ? report , the company said : “ The percentage of Joy - Con comptroller that have been report as have outcome with the analog stick in the past is small , and we have been making continuous improvements to the Joy - Con analogue reefer since its launch in 2017 .
“ We expect all our hardware to do as designed , and , if anything falls scant of this goal , we always encourage consumer to contact Nintendo customer support , who will be happy to openly and leniently dissolve any consumer issues related to the Joy - Con controller ’ analogue sticks , including in cases where the warranty may no longer use . ”
