Sonos CEO Patrick Spence has issued a full and frank excuse to owners of the company’sspeakersover a mobile app overhaul thatdrew a immense recoil from usersover break and missing features .
In ablog poston Thursday , Spence admit users had “ experienced significant problem ” following the app ’s roll out in other May . Spence begin the note by “ personally excuse for disappointing you . ”
Later in the blog , Spence laid out the plans to carry on improve the app , adding lost features and functionality over the next few calendar month .
In the post release on July 25 , Spence said : “ There is n’t an employee at Sonos who is n’t pained by having have you down , and I assure you that fixing the app for all of our customers and partners has been and carry on to be our number one priority .
“ We developed the new app to make a better experience , with the ability to ride more innovation in the future , and with the knowledge that it would get unspoilt over prison term . However , since launch we have found a number of issues . Fixing these payoff has delayed our anterior plan to quick incorporate miss feature film and functionality . ”
There ’s quite a laundry list of features to determine for the app , which conk out significantly in providing that better experience .
Here ’s the roadmap between now and October :
July and August : Improving the constancy when tote up new productsImplementing Music Library configuration , browse , hunt , and run
August and September : Improving loudness responsivenessUser interface improvements establish on customer feedbackImproving overall system stability and erroneous belief handling
September : better Alarm consistence and reliability
September and October : Restoring edit mode for Playlists and the QueueImproving functionality in scope
Do you have faith that Sonos will get the roving app , which underprins the entire ecosystem , back to its former glories while maintaining the obvious upper side of the new aim ? Let us know @trustedreviews on X.
