May 7th 2024 wo n’t go down as one of Sonos ’ effective 24-hour interval in the companies ’ history . It was the daytime it launched one of the bragging rewrite to its ascendance app , and the response was not positive .
Trusted Reviews had been one of a number of internet site that had been brief on the raw app ahead of its launching , with Sonos tell us that it had customisation and personalisation at the heart of the upgraded app . What we did n’t know at the clip was the extent of what was leave out and broken in the app when it did relaunch .
Sonos has since apologised for the lack of communicating about the revamped app . We ’ll take you through the time of what happened , and when feature will be brought back to the app .
The Sonos app problems
Sonos tends to update its app every few years . Its old update dropped the S1 app for the S2 app , which did n’t underpin bequest products . Thisupdate has given the appa monolithic visual overhaul and allow for for more customisation and personalisation of the app .
The demo we were presented with showed an app that calculate fleet , loyal , and streamline , with no jump from from to tab to tab with everything consolidate into one surface area .
Sonos take the fresh app was lay the foundation for a better experience and more innovative feature of speech going forward . However , there have been a number of bugs , escape features , and just general issues that have bear on the app .
Customers have complained about issues with control the loudness on separateSonos speaker unit , saved receiving set station have disappeared , medicine libraries that do n’t load up , issues with connecting to speakers , tot new speakers , not being able to queue music , not being able to radical speakers , alarm subroutine missing , the app using excessive battery on iOS gadget among many more known upshot .
Sonos CEO Patrick Spence outline a reception in ablog post beginningwith an apology for the interruption .
“ We be intimate that too many of you have experienced significant problems with our novel app which turn over out on May 7 , and I want to begin by in person apologise for disappointing you . There is n’t an employee at Sonos who is n’t pain by induce let you down , and I ensure you that fixing the app for all of our customer and better half has been and continue to be our number one antecedence . ”
Sonos has charge tofixing the way out , but given the scale , this wo n’t be an issue fixed with one update . Sonos has outlined a timeline for next several months , which you may see below .
Sonos app fixes timeline
July and August
August and September
September
September and October
