Ever splurge on a game that was n’t quite for you ? Or perhaps you ’ve accidentally purchased the completely amiss title ?
Fortunately if you ’ve bought the biz via Steam then you could easy call for a refund . In fact , Steam offer quite a generous return policy which allows users to request a refund for “ nearly any leverage on Steam – for any reason . ”
So long as it ’s within 14 days of the original purchase and you ’ve logged less than two time of day of gameplay , Steam will either refund your purchase into your Steam Wallet or the defrayment method acting used to make the order of magnitude within a workweek after approval .
How to return a game on Steam
Even if you fall outside of Steam ’s rules , you could still request a repayment as “ consumer in some jurisdictions may have extra rights to a repayment in circumstance where the game is faulty . ” However , that ’s all the information we have on this matter , so we would advise against relying on that .
If you ’re cracking to free up some space and get a repayment on an undesirable deed of conveyance , you ’re in circumstances , as we ’ve detail the steps on how to return Steam games .
What you’ll need
The Short Version
How to return a game on Steam
Step 1.
Log into your Steam account
you may return a game through your Steam account , so to get down all you take to do is check that you ’re logged in .
Step 2.
Open the Help menu and choose Steam Support
Click the Help option in the top - left corner of the Steam app which will then open up a drop curtain - down carte . From here , press Steam Support .
Step 3.
Click Purchases
You ’ll find this cheeseparing to the top of the screen , under the Games , Software , etc . option .
Step 4.
Select the game you’re returning
penetrate on the title you ’d like to retort . If you ca n’t see the game in this tilt then that means it ’s outside of the 14 - day retort policy . In this grammatical case , you ’ll need to request a repayment via theSteam Supportpage .
Step 5.
Select I Would Like A Refund
Underneath What Issue Are You feature With This Purchase , you ’ll find multiple options to take from . you could either simply select the top choice of I Would care A Refund , or scroll through the options to see if Steam can facilitate with another issue .
Step 6.
Click I’d Like To Request A Refund
At this point you’re able to explore gameplay or expert fixes before resorting to a refund , which is worth checking out if this is why you want to return the biz . However , if you ’re certain you require a repayment then click I ’d wish To Request A Refund .
Step 7.
Choose where you want the money to go
You have two options for a repayment . The fast means to get your money back is prefer for computer storage reference which is send to your Steam Wallet . If you ’d favour to have the money back in your camber account , then you’re able to get a repayment through the payment card used to order the plot . It ’s worth remark that if Steam is ineffective to issue a repayment to your initial defrayment method , then the money will automatically be credited to your Steam Wallet alternatively .
Step 8.
Select a reason for your return and click Submit Request
opt the reason for your getting even and then click Submit Request . Just observe that it may take up to a week for your repayment to be sanction and for the money to be credited back into your account .
Troubleshooting
As a game purchase made over 14 days ago is outside Steam ’s repayment windowpane , you ’ll need to visitSteam Supportto bespeak a repayment . call back , although Steam will regard all repayment petition , there ’s no warrant you ’ll receive one .
While Valve does say you may submit a refund request and it ’ll take a aspect , chances are you wo n’t be getting a repayment , as its policy stringently apply to secret plan that were purchases within a 14 - day window and have been roleplay for less than two hours .
Yes , Steam extend full refunds on purchases that comply with its return insurance policy .
How to return a game on Steam
A Steam repayment could take up to seven days to seem in your account once approved . If you ’re keen to get your money back , and do n’t mind accepting credits , Valve takes just 24 - 48 time of day to refund your Steam Wallet .
Yes , you’re able to return a gifted game , but the original vendee must be the one to request the refund . The money will also be credited to the original purchaser ’s business relationship too .
Yes , you could come back DLC on Steam . However , the DLC call for to have been purchased within 14 days of the refund asking and you ca n’t have played more than two hours of the underlie claim since the DLC has been purchased . The DLC also ca n’t have been take in , modified or transferred . There are some representative in which DLC wo n’t be refundable . These grammatical case will be marked as nonrefundable in the Store prior to leverage .
How to return a game on Steam
