The SmartThings V3 hub , which is now sold as the Aeotec Smart Home Hub , is the gadget that allow you to directly master Zigbee , Z - Wave , Thread and topic gadget . As such , it ’s an essential part of many SmartThings installment .
thing can go wrong with the hub , and it can drop offline , often after an attempt firmware update fails . If the hub is appearing offline , the worldwide recommendation is to do a full manufactory reset , which puts the hub back to its nonpayment options but wipes all machine connection and connection options .
However , there is also a diffuse reset mount which will wipe any Wi - Fi preferences on the hub , but it will keep twist connections . This can be a better alternative and involves less risk and hassle than a full manufactory reset .
The short version
Step 1.
Unplug the power and connect an Ethernet cable
As the soft reset will wipe the connection setting on the hub , it ’s sensible to connect it via Ethernet to your router rather than relying on Wi - Fi . Use the LAN porthole on the back of the hub . You may have to move the hub nearer to your router . Once link up via Ethernet , when the hub begin up , it will automatically connect to SmartThings and re - hunt down any firmware update automatically .
Step 2.
Press the reset button and connect power
There ’s a reset push button at the back , which you ’ll need to press in . A paperclip or SIM release tool will do the occupation , but otherwise use any tool that will check into the kettle of fish . Press your tool in until you feel the push button click , then reconnect the power . Continue holding the bowling pin in position until the LED on the front start flash yellow , then secrete . Do n’t go along to hold the reset switch as this will complete a full reset .
Step 3.
Check your app
After the hub has polish off its soft reset , the LED should call on green , which means that the hub is connected to the net and work properly . At this point , you could use the SmartThings app to reconnect the hub to Wi - Fi , if that ’s how it was originally configure . If you still have an upshot , you may need to start from scratch with a full factory reset or contact livelihood .
