Philips Huelights are incredibly reliable in our experience . Unlike other Wi - Fi - based lights , you could definitely supervene upon your average dumb bulbs with Philips ones , using the wireless switch , app , or phonation ascendency to turn them on and off .
However , as Philips Hue medulla habituate the Zigbee wireless communications protocol , you’re able to get some consequence with it , including the Hue lights unreached error , with the bulbs not displaying properly in the app . This can lead to the visible light becoming unresponsive when using remotes , too . There are a few thing to check to get them work again .
What we used
These steps will work with any Philips Hue bulb or light , and with the Bridge .
The short version
Step 1.
Check the light switch
For Hue bulbs to operate they have to be turned on at the main brightness permutation for good . The intelligence agency to dim the bulb , change colour and the like is built into the bulbs , which react to wireless commands . If someone has turned off the main light electrical switch , the electric light will be physically turned off and wo n’t get power any more . It can take a while for this to show in the app , but the light bulb will eventually show as unreachable . To specify this problem , just flick the light switch back on : the incandescent lamp will add up on at max brightness in warm white mode . This is so that the Hue electric light can be used like normal light electric-light bulb should anything go earnestly improper and you ca n’t get app or distant ascendency . For the LED light strip and the outside lighter , you need to turn them on at the plug and make certain that the baron box is connected to the wanton strip . If the shift are rick on , sample turn them off , await for 10 seconds and then turning king back on . This can kick a medulla back into animation .
Step 2.
Check that the Bridge is online
If you ’ve stupefy a Philips Hue Bridge , it needs to be online for your lights to bring . The Bridge is connected via Ethernet , so check that the electronic web cable television service and power cables are firm attach and that you have all three light lit up on the Bridge . If you do n’t have all three light , try rebooting the Bridge by taking the power out and back in , and contain that the Ethernet cable is firmly stop up in to your router .
Step 3.
Check network size
Zigbee twist that are permanently associate to the briny behave as repeaters , expanding the mesh meshing . The more chromaticity lights you have , the big your connection is and the more routes a bulb can take to the Hue Bridge . If you find that bulbs furthest from the Hue Bridge are n’t act , connection range could be an issue . There are several option to help you . First , you could try make a motion the Hue Bridge . aim it centrally in your rest home will give you the ripe reportage . Next , you’re able to install extra Hue bulbs . To operate a sign , and garden office from a single Hue Bridge , we have incandescent lamp installed in light fitting outside the firm and externally on the bureau bulwark : this gives us enough electronic web to overlay everything . Finally , you could taste move a light that does work closer to the light that does n’t .
Step 4.
Deal with interference
Zigbee operates on the 2.4GHz band alongside Wi - Fi . Occasionally , you could get interference on the wireless channel that Zigbee is using . Moving the Bridge further from the router can unsex the issue , but this does n’t always work on . To fix this this trouble , you usually need to change the channel used . start the app and go to setting , pat Hue Bridges and select your Bridge by solicit the ‘ i ’ picture . pat Zigbee channel alteration . verify all of your Hue lights are become on , then tip the Change distribution channel push . It will take about 30 minute , but the Hue system of rules will alter the channel to another one . Note down the direction for dealing with Friends of Hue Switches , if you have any – if you change Zigbee transmission channel , you need to press buttons in a sure order to reconnect the shift . Official Hue lights and switches should all come back online automatically . If they do n’t you’re able to ram the result by turning lights on and off again at the main sparkle shift / plug socket , and tapping buttons on a substitution .
Step 5.
Reset and re-add
If these step still do n’t figure out , and you ’ve only get one or two lights that do n’t work , you may need to tryresetting the bulbs travel along our advice . Once you ’ve completed that step , you’re able to turn any reset medulla off and back on , then utilize the Hue app to re - sum up them .
FAQs
It ’s potential that a bulb is break , and if these steps do n’t desexualise it , then you may want to get a replacement .
